Ethical Dilemma, Advocacy, Barriers to Communication and Strategic Mediation


Ethical Dilemma, Advocacy, Barriers to Communication and Strategic Mediation

Early Bird ends Monday 1/20/20

When: Saturday January  25, 2020
Time: 8:30am to 5:00pm

Fee: $99.00
Early Bird: $85.00 (ends Monday  1/20/20)

Registration is final

Where: 1355 S. Colorado Blvd, C-901, Denver CO  80222

Our profession evolves and, as interpreters committed to excellent service, we need to evolve with it. Experience is not enough to improve. Challenges not properly  handled during an interpreted session could threaten to derail the session. This full day session focuses on how to use the knowledge of code of ethics and standards of practice to address ethical dilemma, how to use strategic mediation to overcome the famous 4 barriers to communications, how to understand and use advocacy only when strictly necessary and everything and anything in between. 

These particular topics are an enhancement of the 6th edition of The Community Interpreter training. If you attended the 5th edition or need a refresh to feel more confident for your certification test, you do not want to miss this very interactive session. 

The ability to choose the right course of action will also enable you to correctly answer questions for the Medical Certification written exam. Join us to work together on  a number of activities, and practice the different strategies with realistic scenarios taken from medical settings.


This workshop is useful to bilingual staff and contract interpreters in healthcare, worker compensation, education, social services and community services e.g., hospitals and health departments, K-12 schools, family planning, domestic violence, housing, senior centers, law enforcement, etc. It is particularly useful for interpreters preparing for the medical certification. 

Course Features

  • Lectures 20
  • Quizzes 0
  • Duration 48 hours
  • Skill level All Levels
  • Language English
  • Students 21
  • Certificate No
  • Assessments Yes
author avatar
Giovanna Carriero-Contreras has an over 25-year verified industry expert in interpreting, translation and training services. She is CEO and co-founder of Cesco Linguistic Services, the language service provider exclusively endorsed by the Colorado Hospital Association. Before co-founding Cesco she held positions in Switzerland, the United Kingdom and the United States A graduate from the School of Translation and Interpretation in Geneva, Switzerland, she speaks English, Italian, French and Spanish fluently and is very knowledgeable of cultural gaps. She is co-author of The Community Interpreter®: An International Textbook and workbook, an interpreting training program of 40+ hours for community interpreters, and is a co-author of the recently published international edition of The Medical Interpreter textbook. As a strong proponent of professional development for interpreters and the advancement of the profession, Giovanna is also very active in the interpreting community and is involved in developing professional standards for the interpreting industry on the national level, through ASTM International, and on the international level, through the International Organization for Standardization (ISO). A strong language access advocate, Giovanna has expert understanding of Title VI and Executive Order 13166 requirements in that regard. In March 2014, Giovanna Carriero-Contreras was sworn in as the Honorary Consul of Italy, and has provided since services to the Italian Community and the Community at large in her new consular capacity and as a member of the Colorado Consular Corps. Giovanna is happily married with Joél Contreras, Dominican, and is mother to their biological sons Francesco, and Lorenzo. Giovanna and Joél are also parents to Zawadi, Grace and Racheal, three sisters that joined their family in 2011 from Congo. At home, Giovanna and her family speak 4 languages on a regular basis.